Help | FAQ

Divide your Pages in Style

FAQ (131)

SHOUTcast Radio directory [Authhash - the current version of SHOUTcast] Are there any additional fees when making a payment by card? Can I put a radio station on the website? (website radio player) Can I put my radio station on Facebook? (facebook radio player) Do you provide video hosting and streaming services. Do you assist with configuration of live broadcasting software on my PC/Mac? Do you cover royalties / music licencing fees? Do I need a royalties / music licence to broadcast online? Do you offer Mobile Apps for my Radio Station? What audio quality and format do you offer? Can you create a website for my radio station? What do you use my personal data for? Do you collect my personal data? Do you use cookies? Can I copy any piece of content of your website? Why is my WebPlayer not working? Will I receive an SSH (secure shell) server access? What will happen to my add-ons that I got for free with higher package, after I downgrade? Will you compensate for my lost listeners when your server was not working properly? Do you make backup of my files uploaded to server? Do I need PayPal account to pay? How do I resign from the service I no longer need? Can I turn off the push notifications that you send on my browser? Do you provide API for TuneIn? I won't be able to broadcast for some time, do I have to cancel the service? Do you provide any Live Broadcasting software? I will be late with the payment. Can I have my service prolonged for a few days? Can I have my Credit Ballance refunded? How to connect to my radio? How to upload music files to server? How to enable AutoDJ? How to set up playlist on my autoDJ? How to add my radio to TuneIn? Do you offer any live broadcasting software or only servers? Can I have custom radio server package? Is unlimited listeners really unlimited? Do you offer free radio server? I have a package with unlimited listeners, but in Centova Cast i can see only 999 slots, why? Why my scheduled playlist doesn't start on time? How can I cancel my service? Why did you charge my card two times? I cancelled my service, but you keep charging my card, what's the problem? Can I have my overpayments refunded? I uploaded music files to AutoDJ but my server still can't start, why? Is my personal data safe with you? How can I receive calls from my listeners? How can I listen to my station? Will you help me to set up my radio station? Which live broadcasting software do you recommend? Why my live broadcast keeps cutting? What are Mount Points? I want to recommend your service to my friends, will I get a commision? Do I need to stop autoDJ before broadcasting live? How can I contact FastCast4u? Is your Customer Support available everyday? When are you open? Do you provide support in Spanish? I do not want to receive marketing e-mails, can I stop them? I do not want to receive SMS messages and calls, what should I do? Where can I find your Terms of Services (TOS)? How can I setup automatic payment for my server? What is introduction file? When it is playing? What is fallback file? When it is playing? How to add introduction file? How to add fallback file? Why my introduction/fallback file is not playing? What is "Available Credit" on my billing account? Can I change language on my Billing Account? Where I can find details to put in encoder to start streaming live? What's the Billing Account? What is the expiry date of my Billing Account? How can I close my Billing Account? I gave access to my account to my partner, but he has changed password and I am not able to login. How can you help me? Can you activate my Service before I make payment? I made payment for my service but invoice is still showing as unpaid. Why? Why you sent me invoice if my service is still active? I don't want you to send me invoices anymore. I will close my radio at the end of current billing period. What should I do? Price on my invoice is different than price which was offered me. Why? Should I pay something to join Affiliate Program? How much will I earn in your Affiliate Program? [Affiliate Program] How you will recognize that user comes from my recommendation? [Affiliate Program] Will I get commision one time only? [Affiliate Program] How can I withdraw earned referral fees? [Affiliate Program] I've submitted an Affiliate Withdrawal Request. When I will get money? [Affiliate Program] Can you send earned referral fees to my bank account? [Affiliate Program] Can I use earned referral fees to pay for my radio server? [Affiliate Program] Can I make purchase via my own affiliate link? How much time does the app development process take? How much time do I have to submit details to create my app? I would like to update content in my mobile app. How can I do it? Do I need to pay for updating my app? The app is not working properly on my phone. What's wrong? What should i do if Google Play refused to publish the app on my own Developer Account due to unauthorized use of copyrighted content? How can I obtain the OneSignal App ID for Push Notifications? How can I obtain AdMob Unit IDs for Advertisements in the app? Do you provide assistance regarding website design? Can I treat your Web Hosting as a could for storing and sharing files? What actions are prohibited when it comes to the Web Hosting? Do you provide domains? I can't see the page I built in your Web Hosting. Why? How can I manage e-mail accounts in the Web Hosting? How to manage the App Management Panel. Can I have my payment refunded? How to submit a refund request? Do you refund a prorated amount of monthly/yearly server fee? Can I pay in my local currency? Can I change the billing cycle from monthly to annual or from annual to monthly? Do you collect card details? Will a subscription be created automatically? Will you charge my card automaticaly? Do I have to create a subscription to be billed monthly? How to cancel a subscription? I made a double payment or an overpayment, can it be refunded? I cannot pay using a card, are there other options? Why my is my service suspended? What happens If you are late with payment? I know that I will be late with payment, can I avoid service suspension? Will my subscription be cancelled automatically when I cancel the service? I made a payment but the invoice remains unpaid. How long does it take to process a card payment? I cannot pay by card. What could be wrong? I cannot pay through Paymentwall. Are payments from my country supported by Paymentwall? What will happen if I pay late? Will you delete my files/account if I won't pay? I need a break in radio hosting, can you suspend account for some time? Can I cancel my service at any time? If I will cancel my service do I get refund for unused time? Can I broadcast any content or you censor it. What will happen if I exceed any limit on my server? Can I use FTP account in Centova Cast to upload private files? What will happen if I upload video files to Centova Cast? How much disc space is in unlimited package?

Choose server location
and billing cycle

Server location:
Billing cycle:

Free 7-DAY TRIAL

Start your Internet Radio Station within 3 minutes!

100% FREE. No payments or card details required.

European data center power outage

Due to a power outage in our European data center, selected machines may have been unavailable or still be unavailable.

The issue is global and causes a major disruption in the European nerwork and affected millions of websites and web based services hosted in European data centers.

You can check the status of your server here: Network Status

Thank you!

Click at the verification link in the email to verify the e-mail address.

If you don't see the verification e-mail in your inbox, please check your Junk or Spam folders..